---
title: Create and Send a New Message
description: How to Create and Send a New Message
---

[Skip to content](https://kb.zookeep.com/en-us/create-and-send-a-new-message#main-content)

- [English - United States](https://kb.zookeep.com/en-us/create-and-send-a-new-message)
- [日本語](https://kb.zookeep.com/knowledgebase/メッセ-ジの新規作成と送信)

English - United States

Show submenu for translations

![ZooKeep株式会社のロゴ](https://kb.zookeep.com/hs-fs/hubfs/ZK-logo-final-splash-color.png?width=300&height=92&name=ZK-logo-final-splash-color.png)

Open main navigation

Close main navigation

- - [English - United States](https://kb.zookeep.com/en-us/create-and-send-a-new-message)
    - [日本語](https://kb.zookeep.com/knowledgebase/メッセ-ジの新規作成と送信)
  
  
  
  
  
  
  English - United States
  
  Show submenu for translations
- Contact us

 Contact us

 How can we help you?

- There are no suggestions because the search field is empty.

1. [ZooKeep Help Center & Knowledge Base](https://kb.zookeep.com/en-us?hsLang=en-us)
2. [ZooKeep ATS User Guide](https://kb.zookeep.com/en-us/zookeep-ats-user-guide?hsLang=en-us)
3. [Automation & Task Management](https://kb.zookeep.com/en-us/zookeep-ats-user-guide?hsLang=en-us#automation-task-management)

# Create and Send a New Message

### **How Message Sending Works**

You can send emails directly to candidates from ZooKeep.   
However, the sender address used for emails sent from the system will be a system-designated address, not your usual personal email address.

💡 To keep message history within the ZooKeep system, emails must be sent and received using the @app.zookeep.com domain.

### **Create and Send a New Message**

1. In the **Applications** tab of the Job, select the candidate’s application, click the **Email** tab, and then click the **Compose** button.
   
   ![image1-1](https://kb.zookeep.com/hs-fs/hubfs/SS%20for%20Knowledge%20Base/%E8%87%AA%E5%8B%95%E5%8C%96/%E3%83%A1%E3%83%83%E3%82%BB%E3%83%BC%E3%82%B8%E3%81%AE%E6%96%B0%E8%A6%8F%E4%BD%9C%E6%88%90%E9%80%81%E4%BF%A1/image1-1.png?width=670&height=403&name=image1-1.png)
2. Check that the **To** field is correctly selected. (*By default, the candidate’s primary email address is displayed.*)  
   ※ You can add or set a different email address as the recipient. It is also possible to configure **CC** and **BCC**.
   
   ![image2-1](https://kb.zookeep.com/hs-fs/hubfs/SS%20for%20Knowledge%20Base/%E8%87%AA%E5%8B%95%E5%8C%96/%E3%83%A1%E3%83%83%E3%82%BB%E3%83%BC%E3%82%B8%E3%81%AE%E6%96%B0%E8%A6%8F%E4%BD%9C%E6%88%90%E9%80%81%E4%BF%A1/image2-1.png?width=670&height=233&name=image2-1.png)
3. Select the **From** address. (*By default, you are set as the sender.*)
4. Enter the email subject and message.
   
   ![image3](https://kb.zookeep.com/hs-fs/hubfs/SS%20for%20Knowledge%20Base/%E8%87%AA%E5%8B%95%E5%8C%96/%E3%83%A1%E3%83%83%E3%82%BB%E3%83%BC%E3%82%B8%E3%81%AE%E6%96%B0%E8%A6%8F%E4%BD%9C%E6%88%90%E9%80%81%E4%BF%A1/image3.png?width=670&height=271&name=image3.png)
5. Once you have finished entering the information, click the **Send** button. (*Note: The message will be sent **immediately** when you click Send.*)

💡 By using **dynamic fields**, specific information can be automatically inserted into the message.For more details, please refer to [this section](https://kb.zookeep.com/en-us/create-message-templates?hsLang=en-us).

Reference:

- [Reset a Message](https://kb.zookeep.com/en-us/reset-a-message?hsLang=en-us)

 

- [ZooKeep ATS User Guide](https://kb.zookeep.com/en-us/zookeep-ats-user-guide?hsLang=en-us#main-content)
  
  
  
  
  
    - [Notice](https://kb.zookeep.com/en-us/zookeep-ats-user-guide?hsLang=en-us#notice)
    - [Overview & Setup](https://kb.zookeep.com/en-us/zookeep-ats-user-guide?hsLang=en-us#overview-setup)
    - [User Management](https://kb.zookeep.com/en-us/zookeep-ats-user-guide?hsLang=en-us#user-management)
    - [Job Management](https://kb.zookeep.com/en-us/zookeep-ats-user-guide?hsLang=en-us#job-management)
    - [Candidate Management](https://kb.zookeep.com/en-us/zookeep-ats-user-guide?hsLang=en-us#candidate-management)
    - [Pipeline & Interview Management](https://kb.zookeep.com/en-us/zookeep-ats-user-guide?hsLang=en-us#pipeline-interview-management)
    - [Collaboration Features](https://kb.zookeep.com/en-us/zookeep-ats-user-guide?hsLang=en-us#collaboration-features)
    - [Automation & Task Management](https://kb.zookeep.com/en-us/zookeep-ats-user-guide?hsLang=en-us#automation-task-management)
    - [Integrations with External Tools](https://kb.zookeep.com/en-us/zookeep-ats-user-guide?hsLang=en-us#integrations-with-external-tools)
    - [Help＆ Support](https://kb.zookeep.com/en-us/zookeep-ats-user-guide?hsLang=en-us#help-support)
    - [Security & Account Management](https://kb.zookeep.com/en-us/zookeep-ats-user-guide?hsLang=en-us#security-account-management)
- [Agency Portal Usage Guide](https://kb.zookeep.com/en-us/agency-portal-usage-guide?hsLang=en-us)

[![ZooKeep株式会社のロゴ](https://kb.zookeep.com/hs-fs/hubfs/ZK-logo-final-splash-color.png?width=300&height=92&name=ZK-logo-final-splash-color.png "ZooKeep株式会社のロゴ")](http://www.zookeep.com)

[mailto:support@zookeep.com](mailto:support@zookeep.com)

Copyright © 2025, ZooKeep KK